TERMS & CONDITIONS

CUSTOMER CARE

At Get Body Care, your peace of mind is just as important to us as your self-care routine. Whether you have a question about an order, need help choosing the right tool, or just want to say hello, our team is here for you.

📦 Shipping & Delivery

We want to get your self-care essentials to your doorstep as quickly and sustainably as possible.

Processing Time: Orders are processed and shipped within 1–3 business days.
Tracking Your Order: As soon as your order ships, you will receive a confirmation email complete with a tracking link so you can follow its journey.
Eco-Packaging: To stay true to our values, we use minimal, recyclable, or biodegradable packaging whenever possible to minimize our footprint.

🔄 Refunds

We want you to love your routine. If something isn't right, we’re here to help make it right.

How to Start a Refund: Contact our Instagram or Facebook Page with your order number, and our team will guide you through the steps.
If your product is damaged, defective, or sent by mistake, we’ll look into it and either refund your money or send a replacement.
We don't take products back, we only process refunds after confirming the problem.

🧼 Product Care & FAQs

Want to make your tools last longer? Here are a few quick tips for our favorite essentials:

Bamboo & Wooden Tools: To prevent weathering, always allow your bamboo brushes and soap dishes to dry completely in a well-ventilated area between uses.
Ice Rollers: Wipe your ice roller down with a damp cloth and mild soap after each use, then store it in a clean bag in the freezer so it’s always ready for your morning routine.

Need Extra Help?

Don't hesitate to reach out! We aim to respond to all inquiries within 24–48 hours (excluding weekends).

📧 Email Us: [Soon]
💬 Live Chat: Click the chat bubble in the bottom right corner of your screen during business hours.
⏰ Hours of Operation: Monday – Friday, 9:00 AM – 5:00 PM (EST)

PRIVACY & SAFETY

At Get Body Care, your trust is our top priority. We are completely committed to protecting your personal information and ensuring that your shopping experience is 100% safe, secure, and private.

Below, we outline exactly how we handle your data and keep your information safe.

🛡️ 1. Secure Payments

We secure our checkout process with industry-standard encryption technology to ensure your financial data is never exposed.

Encrypted Transactions: We use secure socket layer (SSL) technology to encrypt all personal data sent to and from our site.
No Stored Card Details: Your payment information is processed directly through verified, secure third-party gateways (like Shopify Payments, Stripe, PayPal, or Apple Pay). Get Body Care never stores or has access to your full credit card numbers.

👤 2. What Information We Collect

We only collect the absolute essentials required to fulfill your order and improve your shopping experience:

Account & Order Details: Your name, shipping address, billing address, email address, and phone number, which we use to process, ship, and update you on your order.
Browsing Data: Basic, anonymous usage data (like pages visited and device type) through cookies to help us optimize our website layout and make it easier to navigate.

🚫 3. We Never Sell Your Data

Your privacy is non-negotiable.

We do not sell, rent, or trade your personal information to third-party marketing companies.
Your data is only shared with trusted service providers strictly necessary to run our shop (such as the shipping courier delivering your package or our automated email system for your order confirmations).

🧼 4. Product Safety & Hygiene

Because we specialize in personal care items and skin tools, safety is integrated into everything we ship.

Sanitary Seals: Many of our personal care products arrive with protective packaging to guarantee they have never been opened or handled since leaving our clean fulfillment environment.
Material Safety: We explicitly list product materials (like eco-friendly bamboo, high-quality silicone, and natural bristles) on our product pages so you can make informed choices for your skin's unique needs.

📩 Questions About Your Privacy?

If you would like to request that your personal account data be deleted, or if you have any safety concerns about a product, please contact our data safety coordinator at:

Email: [Soon]
Response Time: We review all privacy and data inquiries within 48 hours.

PAYMENT METHODS

Credit / Debit Cards
PAYPAL
Offline Payments